TABLE OF CONTENTS
1. VIETNAM TRAVEL INSURANCE'S DEFINITION
Travel insurance is a form of insurance issued by insurance companies to financially protect tourists during vacations, both domestic and international.
Travel insurance will pay for all expenses during travel, which include emergency medical bills, lost luggage, flight cancellation and any legal problems during your travel.
Travel insurance provides peace of mind, allowing tourists to enjoy their vacation without having to worry about unexpected expenditures or unwanted problems.
2. WHY YOU SHOULD USE TRAVEL INSURANCE?
Similar to life insurance, non-life insurance… Travel insurance is provided by insurance companies to financially protect tourists during vacations.
Participating in travel insurance is not only a wise decision but also an essential assurance whether travelling domestically or internationally.
Benefits of travel insurance:
- Bring assurance: Travel insurance protects you from unforeseen risks, tourists can enjoy their trips without having to worry about unpredictable problems occurring.
- Financial protection: Reduce financial damage from sickness, accidents, property damages or death. Also include emergency medical bills which is very important when travelling abroad.
- Legal protection: Travel insurance is a mandatory requirement before entering some countries, especially in the Schengen region in Europe, where travel insurance is a part of the visa application process.
- Protection from other emergencies: travel insurance also includes the risks TrustVisa stated above, giving you more preparation when encountering unpredictable and unwanted problems.
- 24/7 support: Insurance companies usually have 24/7 customer support . No matter where you are in the world, you can always contact and ask for support during emergencies.
3. TRAVEL INSURANCE REIMBURSEMENT POLICY
When an unfortunate accident happens, tourists need to contact TrustVisa immediately through the hotline within 24 hours of the accident occurring.
You will also need to prepare the following papers:
- Payment request for insurance benefits with accurate address.
- Insurance certificate, contract, confirmation of participation in travel insurance before the trip begins.
- Related papers (proof of damage) depending on situations:
- Medical or illness related issues
- Luggages and personal items damages
- Other related documents requested by TrustVisa
- Authorized insurance must have proper legal power of attorney.
4. WHAT DOES VIETNAM TRAVEL INSURANCE COVER?
Insurance covers the following risks:
- Bodily harms or death during insurance coverage duration.
- Sickness or death due to sickness, sudden illness (not existing illnesses before insurance purchases or illnesses within exclusion list).
- Losses, damages to luggages or personal items due to the following: fire, explosion, transporting vehicle is rammed, in accident, toppled.
- Signed luggages is lost during transit.
5. CUSTOMER INSURANCE BENEFITS
Customers can benefit greatly from using Vietnam Travel Insurance, ensuring a safe trip and providing peace of mind.
5.1. Benefits For The Insured
When applying for TrustVisa travel insurance, the insured has the following benefits:
- In case of death or permanent injuries due to accidents within insurance coverages: pay in full the amount printed in the insurance certification.
- In case of permanent partial injuries within insurance coverages: the payout is according to the rates of injury damages listed in the included Table of injury rates.
- In case of temporary injuries due to accidents: pay all reasonable medical bills according to doctor’s instructions during treatment in Vietnam as long as it doesn’t exceed the rates listed in Table of injury rates.
- In case the insured has sudden sickness, diseases within coverage: pay all reasonable medical expenses according to doctor’s instructions as long as it doesn’t exceed 0.2% insurance budget per day spent in the hospital and at maximum of 15% insurance budget per person per year during insurance coverages.
- In case the insured does not continue treatment in Vietnam but the sicknesses, injuries is within coverage: insurance pay return fees which includes:
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- Ambulance fees to transport the insured to the airport according to requests from the hospital treating the insured due to the severity of the injuries or illnesses.
- Extra seats, medical equipment renting fees and required medicines purchases according to doctor’s orders (if necessary).
- Meals, hotel expenditures and travel expenses for one accompanying person to take care of the insured when leaving the country, according to the request of the hospital Director with this expense doesn’t go above 10% of the insurance budget.
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- In case of the insured’s death not from accidents but from sudden illnesses, diseases: Burial expenses or Cremation in Vietnam or transport fees to the insured native country.
Attention: In all cases, the total insurance payout will not exceed the insurance coverage amount listed in the insurance papers.
5.2 Benefits For The Insured’s Luggages
TrustVisa will compensate for damaged luggages or lost personal items within the insurance coverages, under the luggage insurance section of the insurance contract.
In case luggages is lost or damaged:
- If lost, the insurance will cover the real value of the items at the time of loss or damage. Any insurance claim needs to include confirmation in writing from authorized departments and bills to prove the value of lost items.
- In case of light damage, if only a small repair or a small part replacement is needed, TrustVisa will only pay for that small repair or small replacement in Vietnam.
- In cases where there is no condition to repair or replace the parts, TrustVisa will compensate according to the loss ratio after deducting the depreciation cost and natural wear and tear.
- Compensation limit for any single item in the list of items insured is 20% of the luggage insurance budget and no more than $20 for any single luggage or personal item (a pair or a set of items is considered a single item).
- In case of signed luggage losses due to transportation, you must include a confirmation from a relevant authorized department, TrustVisa will compensate you at most $20 per kg of luggage and the total compensation doesn’t exceed $400.
- In case of compensation due to luggage losses and afterward your luggages is found, the insured can request their luggage back and refund TrustVisa. TrustVisa will inform you and after 30 days the insured doesn’t claim the luggages, TrustVisa will liquidate those assets.
6. TRAVEL INSURANCE FEE AT TRUSTVISA
The fees will change depending on insurance companies and different insurance packages. With TrustVisa, at only $49 per person, you can own a complete insurance package which includes:
- Duration: 90 days starting from the date of entry into Vietnam.
- Insurance payout go as high as 30.000.000 VND
Steps to apply for travel insurance through TrustVisa
- Step 1: Choose your preferred insurance package and read the terms and conditions carefully.
- Step 2: Fill out all required information.
- Step 3: Send the application form and all required documents to TrustVisa.
- Step 4: TrustVisa will process the information and send the insurance certification.
- Step 5: Thoroughly check and safely secure your insurance certification before your trip
We hope with the information provided above, you have a more complete look at travel insurance and will be able to better prepare for all future trips.
If you have any questions, please don’t hesitate to contact TrustVisa to get the latest advice and support!